ACBIZ GLOBAL SHMS – Telemedicine & Virtual Consultation Module
Overview
The Telemedicine & Virtual Consultation Module in ACBIZ GLOBAL Smart Health Management System (SHMS) enables healthcare professionals to deliver quality care beyond the hospital walls.
With this module, doctors can consult, diagnose, and prescribe treatment to patients through secure, HD video calls — powered by Jitsi Meet integration or compatible video conferencing APIs such as Zoom or Google Meet.
The goal is to make healthcare accessible, efficient, and personal — whether patients are at home, in remote areas, or unable to travel to a clinic.
---
Purpose
The Telemedicine module ensures continuity of care by bridging the gap between patients and healthcare providers.
It helps hospitals, clinics, and individual doctors:
Conduct remote consultations.
Reduce waiting time and congestion.
Improve access for patients in rural or international locations.
Maintain accurate electronic records for every online session.
---
Key Features
1. Secure Video Consultation – Encrypted video sessions for one-on-one consultations.
2. Appointment-Based or Instant Sessions – Schedule future calls or start on-demand.
3. EHR Integration – Full access to the patient’s medical history during the session.
4. AI-Assisted Diagnosis – AI suggests possible conditions based on entered symptoms.
5. Prescription & Treatment Module – Generate digital prescriptions instantly during the call.
6. Payment Gateway Integration – Patients can pay consultation fees securely online.
7. Chat & File Sharing – Exchange reports, images, and lab results in real-time.
8. Multi-Device Support – Works on web browsers, mobile phones, or tablets.
9. Session Recording (Optional) – Store video consultations for audit and follow-up.
10. Patient Notification System – Email and SMS alerts for upcoming sessions.
---
Step-by-Step Workflow
1. Accessing the Telemedicine Module
Log in as a Doctor or Patient.
Navigate to Consultations → Telemedicine.
You’ll see two sections:
Upcoming Appointments
Start Instant Consultation
> System Integration: The Telemedicine Module automatically syncs with Appointment Scheduling and AI Patient Overview modules.
---
2. Booking a Virtual Consultation
For Patients:
Go to My Appointments → Book Online Consultation.
Choose a Doctor, Date, and Time Slot.
Pay consultation fee (if applicable).
Receive confirmation via email or SMS with the consultation link.
For Doctors/Admins:
Approve or reschedule appointments from the dashboard.
Add the consultation fee and meeting URL.
> AI Tip: The system automatically suggests available time slots based on the doctor’s calendar.
---
3. Starting the Virtual Session
At the scheduled time:
Both patient and doctor log in to their accounts.
Click Start Consultation.
The video session launches securely through Jitsi Meet (embedded inside SHMS).
> Optional: The platform can also be configured to use Zoom, Google Meet, or Whereby for flexibility.
---
4. During the Consultation
Inside the session, both parties can:
View live HD video and audio.
Share medical documents, lab results, or X-ray images.
Use the chat window for notes or quick Q&A.
Access the AI Treatment Plan Generator for instant prescription support.
> EHR Access: Doctors can open the patient’s entire record without leaving the consultation window.
---
5. AI Integration in Telemedicine
The Telemedicine Module works in sync with AI Diagnosis & Treatment Tools:
When symptoms are discussed, AI automatically suggests likely conditions.
Doctors can click “View AI Insights” for differential diagnosis and treatment plans.
Prescriptions can be generated instantly within the session.
> Example:
If a patient describes chest pain, fatigue, and shortness of breath, AI suggests “Possible Angina – Recommend ECG, Lipid Profile.”
---
6. Generating a Digital Prescription
After consultation:
Click Generate Prescription.
The AI Treatment Module auto-fills medications and dosage.
Doctor reviews, signs, and sends electronically to the patient.
Patients can:
Download their prescription as PDF.
Send it directly to the Pharmacy Module for drug pickup or home delivery.
---
7. Payment & Billing Integration
The module supports multiple payment gateways (configured via the SHMS Admin Panel), including:
PayPal
Stripe
Paystack
Flutterwave
Razorpay
Zambian Kwacha-based local gateways (via Lenco or SSPay integration)
> Automatic Billing: When the consultation ends, the system generates an invoice, marks payment as complete, and updates financial reports.
---
8. Post-Consultation Reports
Each virtual consultation automatically generates a record in the Patient Overview.
Doctors can add session notes, diagnosis, and follow-up instructions.
Patients receive a summary report and next appointment schedule.
---
Example Scenario
Case: A patient in Ndola wants to consult a specialist in Lusaka.
1. Logs into SHMS and books an online consultation.
2. Receives payment confirmation and meeting link.
3. Doctor connects at scheduled time via Jitsi Meet.
4. AI assists with real-time diagnosis.
5. Doctor issues e-prescription and follow-up date.
6. System updates billing and sends report automatically.
Result: Full digital consultation completed seamlessly — no hospital visit required.
---
Integration with Other SHMS Modules
Module Integration Function
AI Treatment Generator Creates treatment and prescription plans live during calls.
Patient Overview Saves all teleconsultation records for future reference.
Pharmacy & Billing Links prescribed medications to pharmacy inventory and bills.
Appointment Scheduler Syncs consultation times with doctor availability.
Notification Module Sends reminders, meeting links, and payment alerts.
---
Security & Compliance
100% encrypted communication via SSL and Jitsi encryption.
Role-based access control ensures only authorized users can join sessions.
Fully compliant with HIPAA, GDPR, and Zambian Data Privacy Standards.
Option to enable Two-Factor Authentication (2FA) for doctors and admins.
---
Benefits
✅ Improved Access to Care: Patients from anywhere can consult specialists.
✅ Reduced Hospital Traffic: Fewer physical visits, more efficiency.
✅ Time Efficiency: Instant consultations, faster service delivery.
✅ AI Support: Smarter, data-driven medical decisions.
✅ Revenue Growth: Monetize online consultations with integrated billing.
✅ Global Reach: Connect with international patients securely.
---
Next Steps
Explore the Pharmacy & Laboratory Integration Module to handle post-consultation tests and drug orders.
Learn about the Health Analytics Dashboard for insights into teleconsultation usage and performance.
Visit the ACBIZ GLOBAL Support Portal for setup tutorials and best practices.