ACBIZ GLOBAL SHMS – Appointment Scheduling Module
Overview
The Appointment Scheduling Module of the ACBIZ GLOBAL Smart Health Management System (SHMS) provides an intelligent and automated way to manage patient appointments across hospitals, clinics, and diagnostic centers.
With AI-enhanced scheduling, the system optimizes doctor availability, patient preferences, and departmental workloads — ensuring smooth patient flow and reduced waiting times. It supports both in-person and telemedicine consultations, all accessible from one unified dashboard.
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Key Features
1. Smart Scheduling System – AI automatically suggests the best available doctor and slot.
2. Multi-Hospital Support – Schedule across multiple hospitals or branches.
3. Telemedicine Integration – Conduct online consultations via Jitsi Meet.
4. Automated Reminders – Send appointment confirmations and reminders via SMS or Email.
5. Rescheduling & Cancellations – Easily modify appointments with instant updates.
6. Doctor Availability Tracking – Manage schedules and leave days in real time.
7. Patient Self-Booking – Allow patients to request or book appointments online.
8. Analytics Dashboard – Get real-time statistics on appointments, cancellations, and waiting times.
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Step-by-Step Workflow
1. Accessing the Appointment Dashboard
Log in as an Admin, Doctor, or Receptionist.
Go to Appointments → Manage Appointments.
The dashboard displays all scheduled, pending, and completed appointments in an easy-to-read table.
> Tip: Use the search filters (patient name, doctor, or date) to locate specific appointments instantly.
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2. Creating a New Appointment
Click Add Appointment.
Select the patient name (existing or new registration).
Choose:
Doctor
Department
Preferred Date & Time
Consultation Type (In-person or Telemedicine)
Add any notes or symptoms for the doctor to review beforehand.
Click Save — the appointment is instantly added to the doctor’s schedule.
> AI Feature: The system automatically suggests optimal time slots based on doctor workload and appointment duration.
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3. Managing Doctor Availability
Navigate to Doctor Schedule Settings.
Define available days, time slots, and breaks.
Mark unavailable days (vacations, conferences, etc.).
AI ensures no overlapping bookings occur.
> Tip: Updating doctor availability helps reduce double-bookings and improves patient satisfaction.
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4. Handling Reschedules and Cancellations
Open the appointment you wish to modify.
Choose Reschedule or Cancel.
The system automatically notifies both doctor and patient.
Updated details appear in real time on both dashboards.
> Automation: SMS and Email reminders are re-sent automatically for rescheduled appointments.
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5. Conducting Telemedicine Consultations
For telemedicine appointments, click Join Meeting.
The system opens a secure Jitsi Meet video call between doctor and patient.
Doctors can access patient records and prescribe treatment during the call.
> Security: All video sessions are encrypted and compliant with healthcare privacy standards.
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6. Automated Notifications
Patients receive:
Appointment confirmation
Reminder before appointment time
Follow-up reminder (if set)
Doctors receive:
Daily schedule summaries
Notifications for new, canceled, or rescheduled bookings
> Integrated with Twilio, Email, and System Notifications for reliability.
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7. Analytics & Reporting
Access the Analytics Dashboard for:
Total appointments (daily, weekly, monthly)
Cancellations and no-shows
Peak consultation hours
Doctor efficiency reports
> AI Insights: The system identifies patterns — such as peak hours or frequent cancellations — and recommends staffing adjustments.
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Benefits of the Appointment Scheduling Module
AI-Driven Efficiency – Smart slot allocation for balanced workloads.
Reduced Wait Times – Patients get optimal booking times automatically.
Automation – Reminders, confirmations, and reschedules handled by the system.
Improved Communication – Integrated notifications keep everyone updated.
Multi-Branch Capability – Manage appointments for multiple hospitals or clinics.
Telemedicine Ready – Seamless virtual consultations via Jitsi Meet.
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Next Steps
Learn how to use the Telemedicine Module for remote consultations.
Explore AI Treatment Plan Generator for diagnosis and prescription automation.
Visit our support portal for FAQs, videos, and setup tutorials.