By Product Category
- Shared/VPS Hosting: 30-day money-back guarantee from first payment
- Domains: No refunds — registries do not allow domain refunds
- SaaS Subscriptions: Pro-rated refund for annual plans within 30 days
- Enterprise Software: Case-by-case within 14 days of delivery
- Professional Services: Deposit non-refundable; balance refunded if project not started
Request a Refund
Open a ticket: Department → Billing. Include invoice number and reason. Billing team responds within 24 hours.