ACBIZ GLOBAL offers four main hosting types: Shared Hosting — affordable entry-level hosting ideal for new websites and small business sites; VPS Hosting — Virtual Private Servers with dedicated RAM, CPU, and storage for growing businesses; Dedicated Servers — entire physical server dedicated to your account for maximum performance; and Reseller Hosting — buy wholesale capacity and resell it under your own brand. All plans include free SSL, free migration, 99.9% uptime SLA, and 24/7 support.
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Yes — ACBIZ GLOBAL provides free website migration for all new hosting customers. Our technical team handles the complete transfer including all files, databases, emails, and configuration with zero downtime. Open a support ticket labelled "Free Migration Request" after signing up.
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Yes, all shared and reseller hosting plans include cPanel. cPanel gives you a graphical interface to manage files, databases, email accounts, SSL certificates, backups, DNS settings, and more. VPS plans include full root access and optionally cPanel/WHM.
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Yes — all hosting plans include free SSL certificates via Let's Encrypt, activated through AutoSSL in cPanel. Your SSL certificate is installed automatically and renewed every 90 days. Log into cPanel → SSL/TLS Status → Run AutoSSL.
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ACBIZ GLOBAL guarantees 99.9% uptime backed by a financial SLA. Our infrastructure uses redundant power, multiple network providers, hardware RAID storage, and 24/7 monitoring. If we fall below 99.9% in any month, you're entitled to service credits.
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Installing WordPress takes under 5 minutes: Log into cPanel → find Softaculous Apps Installer → click the WordPress icon → click Install Now → fill in your site name, admin username, and password → select your domain, leave directory blank to install at root → click Install and wait 60–90 seconds.
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Yes — upgrade or downgrade at any time through your client portal. Upgrades take effect immediately with prorated billing. Downgrades take effect at your next renewal. No penalties or fees for changing plans.
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ACBIZ GLOBAL provides automated daily backups on all hosting plans, retained for 30 days on separate infrastructure. Restore any backup with one click from cPanel's Backup Wizard. We also recommend UpdraftPlus for WordPress offsite backups.
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Yes — shared hosting supports PHP 7.4 through 8.3 (selectable via cPanel), MySQL, Python, and Perl. VPS and dedicated plans support any runtime including Node.js, Ruby, Go, and others. Switch PHP version from cPanel with no downtime.
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Shared hosting shares server resources with other sites — affordable and suitable for moderate traffic. VPS hosting gives you dedicated resources not shared with anyone else — consistent performance, root access, better security. Upgrade to VPS when your site regularly exceeds 10,000 monthly visitors.
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Yes — most plans support multiple websites through addon domains in cPanel. Each addon domain gets its own document root, SSL, email, and database. The number of addon domains depends on your plan — contact support to confirm your limit.
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Yes — ACBIZ GLOBAL offers reseller hosting including WHM control, private nameservers, and unlimited cPanel accounts for your clients. Contact our sales team to discuss reseller packages.
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Yes — all plans use SSD storage resulting in faster website load times and quicker database queries. Combined with LiteSpeed web server technology, our infrastructure is optimised for maximum speed.
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All hosting plans include: unlimited email accounts, webmail via Roundcube, IMAP/POP3/SMTP support, email forwarders, autoresponders, spam filtering via SpamAssassin, DKIM and SPF support, and email aliases.
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Visit web.acbizglobal.net, search for your domain, add to cart, and checkout. Domains activate within minutes. ACBIZ GLOBAL supports 100+ TLD extensions including .com, .net, .org, .io, African ccTLDs (.ng, .gh, .ke, .za), and new TLDs (.store, .tech, .app).
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Domain registration is instant in most cases. Once payment is confirmed, your domain is registered and DNS is active within minutes. You'll receive a confirmation email immediately. Some country-specific TLDs may take 24–48 hours for additional verification.
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Yes — transfers complete in 5–7 days: (1) Unlock domain at current registrar, (2) disable WHOIS privacy, (3) obtain EPP/Auth code, (4) initiate transfer at ACBIZ GLOBAL, (5) approve the confirmation email. Your site and emails continue working throughout. Transfers typically add one year to your registration.
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Yes — ACBIZ GLOBAL offers WHOIS privacy protection for eligible TLDs. Your personal contact information is replaced in the public WHOIS database with generic privacy service details, protecting you from spam and domain hijacking attempts.
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ACBIZ GLOBAL sends reminders at 60, 30, 15, 7, and 3 days before expiry. After expiry there's a grace period (typically 30 days) at the standard price, then a redemption period with additional fees. Enable auto-renewal in your client portal to avoid accidental expiry.
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Yes — create unlimited subdomains (e.g. shop.yourdomain.com) through cPanel → Subdomains. Each subdomain can have its own SSL, folder, and DNS configuration.
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Update your domain's nameservers to our nameservers (provided in your welcome email). If registered with ACBIZ GLOBAL this is automatic. If registered elsewhere, update to ns1.acbizglobal.net and ns2.acbizglobal.net. DNS propagation takes 15 minutes to 48 hours.
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DNS propagation is the time for DNS changes to spread across all servers worldwide — typically 15 minutes to 48 hours. Lower your TTL to 300 seconds at least 24 hours before making changes to speed this up.
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Yes — ACBIZ GLOBAL supports all major African ccTLDs including .ng, .gh, .ke, .za, .cm, .sn, and more. Some ccTLDs have local presence requirements. Contact our sales team for current availability and specific requirements.
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Yes — volume discounts for 10+ domains registered simultaneously. Contact our sales team for custom pricing. Reseller pricing is also available for large domain portfolios.
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ACBIZ GLOBAL accepts: International Cards — Visa, Mastercard, American Express; Mobile Money — MTN MoMo, Airtel Money, M-Pesa, Orange Money; Bank Transfer; Cryptocurrency — Bitcoin and major cryptocurrencies; PayPal; and Custom Invoice for enterprise customers.
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Yes — 30-day money-back guarantee on all new hosting plans. Contact support for a full refund if unsatisfied within 30 days. Domain registrations, SSL certificates, and software licences are non-refundable as immediately fulfilled digital goods.
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Log into your client portal → Billing → Invoices. Click any invoice to view full details and download a PDF. Contact billing@acbizglobal.net for custom VAT invoice formats.
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Yes — currently 40% off when choosing annual billing. Annual plans also include a free domain for the first year, free SSL, and priority support. Discount applies automatically at checkout when selecting annual billing.
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Log into client portal → My Services → click your hosting account → Upgrade/Downgrade. Choose your new plan and confirm. Upgrades take effect immediately with prorated billing. No downtime during upgrade.
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No — ACBIZ GLOBAL does not charge setup fees on standard plans. The price shown is what you pay. Custom enterprise solutions may have a one-time project setup fee, always quoted upfront before work begins.
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Cancel at any time from client portal → My Services → Request Cancellation. Takes effect at end of current billing period. Cancellations within the 30-day money-back period receive a full refund.
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Auto-renewal charges your stored payment method approximately 7 days before expiry with an email notification sent in advance. Enable or disable per-service from your client portal under My Services. Strongly recommended to keep enabled.
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Yes — pay for 1, 2, or 3 years upfront, locking in the current price and protecting against future price increases. Contact our sales team for custom multi-year enterprise quotes.
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Yes — add your VAT registration number to your client profile (Edit Profile → Tax Information) and it will appear on all future invoices. For past invoices needing reissuance, contact our billing team.
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Our software catalogue includes: Hospital Management Systems, School Management Systems, Accounting & ERP, Hotel Management Systems, HR & Payroll Systems, Cloud POS, LendFlow microfinance software, EduConnect LMS, MediCore SaaS, and SocialSphere. All include installation, configuration, and staff training.
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Yes — all licences include full installation, configuration, and staff training. Our team installs on your server or cloud environment, configures to your requirements, and provides comprehensive staff training plus a user manual.
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Yes — our development team can add custom modules, modify features, develop custom reports, or build integrations. Customisation projects are scoped and quoted individually. Contact our professional services team to discuss requirements.
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Three deployment options: (1) Cloud-hosted — we host on our infrastructure, accessible via browser from any device; (2) On-premise — installed on your own server; (3) Hybrid — on-premise with cloud backup. Cloud hosting is recommended for most customers.
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Process: (1) Discuss requirements and receive quotation; (2) Approve quote and make payment; (3) Installation session scheduled within 3–5 business days; (4) Installation, configuration, and data migration; (5) Staff training; (6) Licence documentation and support access handover.
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Yes — data migration services are included in software implementations. Our team assesses your existing data, maps it to the new system, and migrates all historical records. Migration assessment is included in all enterprise software quotations.
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3 months of free support is included with every licence, covering bug fixes, configuration questions, and usage guidance. Annual maintenance contracts are available after that, including software updates and access to new features.
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Yes — our development team builds custom software solutions from the ground up. We specialise in web applications, management systems, REST APIs, and mobile applications. Contact us with your project brief for a development proposal and timeline.
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Our SaaS catalogue includes: EduConnect LMS (eLearning platform with AI content tools), MediCore SaaS (multi-hospital management platform), LendFlow (loan & microfinance management), SocialSphere (white-label social network), Cloud POS (point-of-sale with mobile money), and Cloud Storage. All billed monthly or annually with no long-term contracts.
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Browser-based POS accessible from any device — no app install required. Features include: real-time inventory across multiple locations, integrated mobile money (MTN, Airtel, M-Pesa, Zamtel), card processing, customer loyalty management, sales reporting, offline mode, and multi-currency support. Setup takes under one day.
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Yes — all data is encrypted at rest (AES-256) and in transit (TLS 1.3). Data is stored across geographically redundant data centres. Automated daily backups with 30-day retention. Granular team access controls are included on all plans.
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Yes — all platforms are multi-user by design with unlimited simultaneous access. Each user gets their own login with individually configurable role-based permissions (e.g. cashiers can process sales but cannot view financial reports).
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Yes — cancel anytime with no long-term contract or cancellation fees. Your subscription remains active until end of the current billing period. New subscriptions qualify for the 30-day money-back guarantee.
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Yes — our Cloud POS and select platforms include offline mode designed for markets with unreliable connectivity. The app functions fully offline and automatically syncs all data to the cloud when connectivity is restored.
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Your data remains accessible for 30 days post-cancellation for export in CSV, Excel, or JSON format. After 30 days, data is permanently and securely deleted. Export your data immediately upon cancellation by contacting support.
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Yes — all SaaS platforms provide REST API access for integration with QuickBooks, Xero, WooCommerce, Shopify, CRMs, and custom tools. Full API documentation is provided with all subscriptions. Complex integrations are handled by our professional services team.
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Yes — SSL is essential for all websites. Without it, browsers display a "Not Secure" warning. SSL encrypts visitor data, is a confirmed Google ranking factor, is required for any e-commerce or payment processing, and dramatically increases visitor trust. ACBIZ GLOBAL provides free SSL on all hosting plans via AutoSSL.
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2FA adds a second verification layer beyond your password. To enable: (1) Log into client portal; (2) Go to Security Settings; (3) Click "Enable Two-Factor Authentication"; (4) Scan QR code with Google Authenticator or Authy; (5) Verify with the 6-digit one-time code; (6) Save your backup codes in a secure location. Strongly recommended on all accounts.
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ACBIZ GLOBAL employs multi-layer DDoS protection: network-level traffic filtering, rate limiting, Anycast traffic distribution, and 24/7 NOC monitoring with automated incident response. Large-scale attacks are mitigated automatically without affecting your site availability.
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Act immediately: (1) Change all passwords — cPanel, email, WordPress admin, FTP, database; (2) Enable 2FA on all accounts; (3) Contact ACBIZ GLOBAL support — open an URGENT ticket; (4) Restore from a clean backup if available; (5) Update all software (WordPress core, themes, plugins); (6) Scan for unauthorised files via cPanel Virus Scanner.
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Yes — cPanel includes Virus Scanner for detecting malware in your hosting account files. VPS plans can have Imunify360 installed for real-time scanning and automatic threat removal. If you suspect a compromise, open a support ticket immediately and our team will assist.
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Key steps: Keep WordPress core, themes, and plugins always updated; install Wordfence security plugin; limit login attempts and change the default admin URL; enable 2FA for all admin accounts; ensure SSL is active and all HTTP traffic redirects to HTTPS; set up automated daily backups with offsite storage; remove all unused themes and plugins.
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ACBIZ GLOBAL operates infrastructure in Europe and North America with global CDN edge nodes. For data residency requirements, we offer VPS solutions in partner data centres in Lagos, Nairobi, and Johannesburg. Contact our sales team to discuss specific data residency or sovereignty needs.
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Hosting plans — 30-day money-back guarantee. Domains — non-refundable once registered. SSL certificates — non-refundable. Software licences — non-refundable once delivered and installed. SaaS subscriptions — 30-day money-back on new subscriptions. Contact billing@acbizglobal.net with your invoice number for all refund requests.
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24/7 support via: Support Tickets — support.acbizglobal.net/tickets/create (under 2 hours response); Live Chat — on our website portal; Email — support@acbizglobal.net (under 4 hours); Phone — +260 969 788 892 (Mon–Fri 8am–8pm CAT).
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Yes — ACBIZ GLOBAL serves businesses in 50+ countries worldwide. Our hosting, domain, software, and SaaS services are available globally with international payment methods including Stripe and PayPal, and English-speaking support around the clock.
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We build bespoke software including: Web Applications (portals, CRMs, ERPs, booking systems); Management Systems (hospital, school, hotel, inventory, HR & payroll); Mobile Applications (Android and iOS using Flutter or React Native); REST APIs & Microservices; Database Design; and Legacy System Modernisation. All projects use an agile methodology with regular client demos.
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Our process: Phase 1 — Discovery (requirements and SRS document); Phase 2 — Design (architecture, database schema, wireframes); Phase 3 — Development Sprints (2-week cycles with live demos); Phase 4 — Testing & QA; Phase 5 — Deployment; Phase 6 — Training & Handover (documentation + source code); Phase 7 — Post-Launch Support (3 months free).
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Yes — upon full payment and project completion, you receive full ownership of all source code, databases, and documentation. ACBIZ GLOBAL transfers all intellectual property rights. You receive a complete code repository and are free to modify, redistribute, or have any other developer continue the work.
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We build: Business Websites (corporate sites, profiles, landing pages); E-commerce Stores (WooCommerce, Shopify, custom); Web Portals (member portals, intranets); WordPress Development (custom themes and plugins); and Website Redesigns (modernise without losing SEO rankings). All are mobile-responsive and SEO-optimised.
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Typical timelines: Basic 5-page business site — 5–7 business days; Standard website (10–20 pages) — 2–3 weeks; E-commerce store (up to 100 products) — 3–4 weeks; Large portal or custom web app — 4–8 weeks; Custom web application — 6–16 weeks. Timelines begin after deposit received and all content provided by client.
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We provide: SEO (on-page, technical, local SEO, backlink building); Google Ads (PPC) (search campaigns, display, remarketing); Social Media Marketing (Facebook, Instagram, LinkedIn, X, TikTok); Content Marketing; Email Marketing (campaigns and automation); and Analytics & Reporting (Google Analytics 4, monthly reports, KPI tracking).
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Realistic timelines: Month 1–2 — technical fixes, on-page optimisation, Google re-crawling; Month 3–4 — initial ranking improvements on long-tail keywords, measurable traffic increase; Month 5–6 — significant ranking improvements, notable increase in organic leads; Month 6+ — compounding results as domain authority grows. Results depend on competition and current site health.
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IT consulting covers: IT Strategy & Roadmap; Cloud Migration Consulting; Cybersecurity Assessment (vulnerability and compliance review); IT Infrastructure Design (networking, servers, DR planning); Software Selection (unbiased evaluation and recommendation); and Technology Training for your team. Available as one-time assessments or monthly retainers.
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We integrate: ERP & Accounting (QuickBooks, Xero, Sage, Pastel); Payment Gateways (MTN MoMo, Airtel Money, M-Pesa, Stripe, PayPal); E-commerce (WooCommerce, Shopify sync); CRM Systems (Salesforce, HubSpot, Zoho); Government Platforms (ZRA Smart Invoice, NAPSA, NHIMA); and Custom REST API Development.
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Yes — we specialise in mobile money integration across all major African networks: MTN MoMo, Airtel Money, M-Pesa (Safaricom), Orange Money, Vodafone Cash, and Zamtel Kwacha. Available for WordPress/WooCommerce, custom web applications, mobile apps, and POS systems. Typical delivery: 3–7 business days including sandbox testing.
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Creative services include: Logo Design (3 concepts, 3 revision rounds); Full Brand Identity Packages (logo, colour palette, typography, brand guidelines PDF, stationery); Marketing Materials (brochures, flyers, pull-up banners, posters); Social Media Design (post templates, ads, stories); Presentation Design; and Packaging Design.
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Yes — ACBIZ GLOBAL routinely signs Non-Disclosure Agreements for software development and professional services projects. Our NDA covers confidentiality of all project information including business logic, data, and technical architecture. Request an NDA when you first contact us — we can sign yours or provide our standard template.
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Our technology stack: Backend — PHP (Laravel, CodeIgniter), Node.js, Python (Django, FastAPI); Frontend — React.js, Vue.js, Angular; Mobile — Flutter, React Native, native Android (Kotlin); Databases — MySQL, PostgreSQL, MongoDB; Cloud — AWS, Google Cloud, DigitalOcean. We recommend based on your project's requirements, scalability needs, and long-term maintainability.
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Yes — we build mobile apps for Android and iOS. Three approaches: Cross-platform (Flutter/React Native — one codebase, cost-effective, ~85–90% of native performance); Native Android (Kotlin/Java — maximum performance and hardware access); Progressive Web App (PWA) — no app store install needed, best for tight budgets. We handle Google Play and Apple App Store submission as part of delivery.
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Cybersecurity services include: Security Assessment (comprehensive IT environment review — network, servers, endpoints, applications); Penetration Testing (ethical hacking to find vulnerabilities before attackers do); Security Policy Development (password, access, incident response policies); Staff Awareness Training; Firewall & Network Hardening; and Incident Response for active security breaches.
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Yes — IT Support Contract tiers: Remote Support Only — unlimited remote support tickets and basic monitoring; Remote + On-Site — includes monthly on-site visits for hardware and network issues; Managed IT — fully outsourced IT with proactive monitoring, patch management, antivirus management, and unlimited support. All contracts include a defined SLA. Contact us for current pricing.
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SEO (Organic) — earned visibility; free per click; takes 3–6 months to see significant results; compounds over time and continues working even without ongoing spend. Google Ads (PPC) — paid visibility; immediate results from day one; traffic stops the moment you stop paying; best for quick lead generation and campaigns. The most effective approach combines both.
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Yes — email marketing services include: Platform Setup (Mailchimp, Brevo, Klaviyo with SPF, DKIM, DMARC domain authentication); List Building Strategy; Campaign Design (branded templates); Automation Sequences (welcome series, abandoned cart, follow-ups); Broadcast Campaigns (newsletters, promotions); and Monthly Reporting (open rates, click rates, revenue attribution).
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Post-delivery support tiers: Basic — ticket access for bug reports, 8-hour SLA (included free for 3 months); Standard Maintenance — bug fixes, security patches, backups, monitoring (monthly retainer, 4-hour SLA); Premium Maintenance — everything in Standard plus monthly development hours for enhancements, dedicated account manager, 1-hour SLA. Contact us to discuss the right level for your system.
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Yes — ACBIZ GLOBAL specialises in website redesigns that modernise your site while preserving your domain authority and SEO rankings. Our process: (1) Audit current site (structure, content, SEO, performance); (2) Design new mockups for approval; (3) Build on a staging environment; (4) Migrate all content; (5) Implement 301 redirects to preserve SEO; (6) Launch and monitor for 30 days.
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