What is ACBIZ Contact Center?
Manage inbound and outbound customer support across voice, email, chat, and social from a unified cloud contact centre with full analytics.
Who It's For
ACBIZ Contact Center is built for growing organisations. Whether you need a fully managed cloud solution or complete ownership of your own deployment, ACBIZ Contact Center adapts to your scale.
Key Features
- Multi-channel support voice email chat
- IVR Interactive Voice Response
- Intelligent call routing & queuing
- Agent performance dashboards
- Call recording & quality monitoring
- CRM integration & customer history
- Outbound dialer & campaigns
- Real-time supervisory monitoring
- Knowledge base integration
- SLA tracking & escalation
- Omnichannel customer view
- Advanced analytics & reporting
Choosing Your Edition
| Edition | Deployment | Starting Price |
|---|---|---|
| SaaS | Hosted & managed by ACBIZ GLOBAL — no server needed | $49.99/mo |
| Enterprise | Self-hosted, single-tenant, lifetime licence, full source code | $6,999 one-time |
| White-Label | Self-hosted, multi-tenant, resell under your own brand | $17,999 one-time |
Getting Started
- Choose your edition (SaaS, Enterprise, or White-Label) on the ACBIZ Contact Center product page.
- For SaaS: sign up and start your 14-day free trial — no credit card required. For Enterprise/White-Label: submit a quote request and our team will arrange deployment.
- Complete your account/organisation setup and branding.
- Import existing data or configure your settings from scratch.
- Invite your team and go live. Contact support any time you need help.
Frequently Asked Questions
Is there a free trial?
Yes, a 14-day free trial is available for all subscription plans with no credit card required.
Can I upgrade or downgrade my plan?
Yes, you can change your plan at any time. Changes take effect immediately or at the next billing cycle.