Billing & Payments 4 min read Article KB-B05

How to Request a Refund

Understand ACBIZ GLOBAL's refund policy and how to submit a refund request for eligible services.

Hosting Plans — 30-day money-back guarantee on new purchases. Full refund if requested within 30 days of first purchase.
SaaS Subscriptions — 30-day money-back guarantee on new subscriptions.
Domain Registrations — Non-refundable once registered (domains are purchased from registries immediately).
SSL Certificates — Non-refundable.
Software Licences — Non-refundable once delivered and installation has begun.
Renewal charges — Not eligible for refund.

Submit a support ticket at support.acbizglobal.net/tickets/create
Subject: "Refund Request — [your invoice number]"
Include: your account email, invoice number, service name, and reason for refund

Eligible refunds are processed within 5–7 business days to your original payment method.

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